Electric Shadow

Thank You For Calling: Podcast Pilot

Tomorrow at 5pm Central Time (U.S.), I'm recording and broadcasting a pilot for a new show that I'm hoping can be brought to 5by5 in 2014. If you listen tomorrow and your company is interested in sponsoring the show, please get in touch. It could start as soon as next week.

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What Is It?

Thank You For Calling is a call-in talk show where we discuss both sides of the customer service experience. Whether divided by a retail counter, phone call, or chat window, we look at how we can improve the human experience for everyone involved. From ruining Christmas to above and beyond service, we talk to real people whose stories range from all-out horror to a consumer love that will last a lifetime.

Have you had a customer from hell? Talked to a rep who just didn't care? Have you been called names or been threatened on either side of the conversation? Have you salvaged what seems like a lost cause? Even if you still work in a job under NDA, we respect your privacy, your company's privacy, and especially your customer's privacy. We can anonymize anyone's story, situation, or experience.

I want to hear from you. Leave a voicemail with your name and contact info here: (240) 285-9623. You can also send email to thankyouforcallingshow@gmail.com. Make sure to specify whether (and how) anything needs to remain anonymous.

Names can be changed to protect the innocent, but we're only interested in first-hand stories. Please do not submit stories told to you "by a friend" or someone you know second- or third-hand.

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Please Call and Email

We will probably take live calls tomorrow, the number for which will be provided live on the show.

For the sake of the pilot not rolling off the rails, we might stick to pre-submitted stories and callers we have ready. If I have a New Year's wish, I hope that someone with a great deal of experience working specifically in call center escalations will call tomorrow.

I'm also tempted for some people to call and email in some "how would you (I) fix Problem X?" stories. Take real dilemmas you've encountered (customer or rep) like ruined holiday plans (gift delivery, travel, home emergencies) and tell me how they went off the rails. I'll do my best to offer some ideas that could have led to happier endings and inform your future tactics.

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The Future

If the show goes forward, I'll be digging into a variety of topics, including my work in various forms of the customer service and PR "fixing" worlds. Two years ago almost to today, I got involved in a customer service disaster of epic proportions that ended up on the front page of Reddit and was extensively referenced in a book. That whole thing will come up tomorrow in some capacity, thanks to Justine Sacco.

Examples of topics the show will address include:

Who and what are people really responding to when they yell at a server/technician/phone rep?

Is the customer always right? Is "right/wrong" even the standard we should be using in customer service?

Burning out: what causes it, and what can employer and employee do to reduce the toll on call center reps, IT techs, and those in all forms of service industries?

Canned language, scripts, flow charts, and the automation of customer service: why are we doing this to ourselves?

How do and should companies (regardless of size) engage their audience and deal with public relations issues?

What separates good customer service form great customer service, and is it possible to try too hard?

Giant Size #35: Neal Adams on The Shallow Seas

In what is definitely the most unique interview-focused episode of the show, I speak with comics legend Neal Adams. John and I spend a few minutes giving a primer as to who Adams is and why new readers should know, because the interview itself is off in its own solar system, barely talking about comics at all. Click on the cover art to order recommended reading material listed further down.

Rather than pepper him with the same series of Batman and Green Lantern/Green Arrow questions he's been asked for decades, I handed him the reins to explain his beliefs regarding the nature of the Earth and the universe, and how he believes they are growing (not "expanding"!).

Conducted at Dallas Comic Con's Fan Days show, I left in multiple interactions with fans who paid him for signatures at his table. I feel it adds some color in general, on top of how laser-precise Adams' mind is, such that he can pick up right where he left off from essentially every time. Mid-interview, there is a special appearance by Toadies drummer and Buzzkill co-creator Mark Reznicek.

John and I will double back on some of Adams' most prominent work in a near-future episode that will include an already-recorded interview with his collaborator Dennis O'Neil, one of the most important living legends in comics.

Recommended Reading

Green Lantern/Green Arrow
Until I read these, I didn't really care about Green Arrow. This run from the 1970's is one of the most iconic in terms of directly focusing a comics narrative on social justice issues of the day on top of intergalactic threats and so on. Some of the writing, as quoted by John toward the end of the episode, is a bit creaky now, but at the time, was extremely progressive. They make t-shirts of some of these covers, and I would wear them all.

Batman: Illustrated by Neal Adams Vol. 2
The redefinition of the character to counter the Adam West TV series' camp tone occurred on the watch of publisher Carmine Infantino, with the look coming from the pencil of Neal Adams. The reason I recommend skipping the first and starting with this one is that this is where the real gold from his Batman work begins, the stuff that is most-fondly remembered, including his work on some absolutely gorgeous issues of The Brave and the Bold (which undoubtedly is part of the creative influence on the recent Brave and the Bold animated series). Grab Volume 3 while you're at it, which picks up roughly just after the issues found here.

Superman vs. Muhammad Ali (Deluxe Hardcover)
Even if it were just for the novelty value of the Last Son of Krypton boxing The Greatest, the ~$15 you pay for this is pretty reasonable. There's some really outstanding background detail in Adams' art here, and the hardcover has extras in the form of development sketches and additional content of that sort. This is one of the coolest "X Meets Y" crossover one-shots of its kind not just due to historical significance, but because it's some of Adam's absolute best artwork.

The Art of Neal Adams (Hardcover)
If you are into art books, this is a pretty solid collection of a cross-section of Adams' work, runs under $40, and makes a good gift if there's an Adams art fan in your life. His Conan covers are still to die for.

Giant Size #34: Soft Gooey Center

$8.99
$8.99

John and I discuss various and sundry things we're thankful for in comics from 2013 thus far. I also commit to a series of around 17 future show topics and gimmicks.

This week's interview is with the insanely talented Cary Nord, whom I spoke with at the recent Dallas Comic Con Fan Days. See the show notes page for a laundry list of links, including Matt Fraction's outstanding "Halloween" Twitter name.

I've embedded a couple of mentioned TPBs at left (which I'll update as some more come out). Support your local comic shop by ordering and subscribing to series from them. You'd be surprised how many back issues they can find for you.

While you're in the buying mood, spread the unholy brilliance (except on iBooks) gospel of Sex Criminals. Apple pulled it completely from ComiXology. Even though buying from Image results in no DRM whatsoever, pay for it because you nasty like that. This entire paragraph will make sense if you listen to the show, promise.

<-- Ghosted is a ghost heist seriesfirst mentioned on the show by John on our "Not Saga" episode.

Giant Size #33: Cigar-Smoking Baby

Comics pro Antony Johnston returns to Giant Size and joins Drobo CEO Geoff Barrall to properly school me in the various worlds and characters of the UK's 2000AD , with a particular focus on one-man judge/jury/executioner Judge Dredd. One of my favorite bits of this episode is listening to the two of them enthuse about their childhood discoveries of various stories through 2000AD's ultra-violent (and thoroughly satirical) lens.

This week's interview with colorist extraordinaire Elizabeth Breitweiser begins at the 01:44:52 mark. Pick up Velvet  #1 (written by Ed Brubaker, penciled by Steve Epting, and colored by Elizabeth) and add it to your pull list.

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1800+ weekly issues strong, 2000AD has never shied away from political subject matter and the topical since its inception in 1977. What follows is a US-focused reading list of how to get your hands on the biggest, most iconic and interesting stories we discussed in this week's show.

Judge Dredd: The Complete Case Files #02 (progs 61-115)
includes "The Cursed Earth" and "The Day the Law Died" and more
 $15 TPB or $10 Kindle Edition

Dredd goes over land from Mega City One (east coast) to Mega City Two (west coast), with a life-saving vaccine and a convict in tow.  Immediately spilling out of that, one of his biggest early nemeses arises and gives him hell.

Judge Dredd: The Complete Case Files #05 (progs 208-270)
includes "Block Mania" and "The Apocalypse War" and more
 $16 TPB or $10 Kindle Edition 

The most iconic, go-to classic Dredd story sees major, lasting implications for the planet and world of Dredd, replete with Cold War imagery.

The above three collections, for a remarkably reasonable price, collect some of the most definitive early Dredd stories. If you grab #03, you'll get the first appearances of both Judge Death and Judge Anderson, and a bunch of self-contained stories.

The US has only seen six print volumes of the "Complete Case Files" released, whereas they've released 21 of them in the UK. The good news is that they are all available in the 2000AD Newsstand app for iOS. Alternately, you could import the UK editions from Amazon UK.

Judge Dredd: The Complete Case Files #07 (progs 322-375)
"Cry of the Werewolf""The Graveyard Shift""The Haunting of Sector House 9"
£11 TPB

 Antony was very into some of these weirder, horror-tinged stories. How can you resist a story that starts with a cover showing Dredd turning into a werewolf?

Judge Dredd: The Complete Case Files #08 (progs 376-423)
"City of the Damned" 
  £11 TPB or $14 on iOS Newsstand

Time travel finds its way into Dredd stories here, where Dredd and Judge Anderson travel to the future. The story serves as a continuation of "The Judge Child", so make sure you read that one first. For the record, it precedes Chris Claremont's "Days of Future Past" by four years.

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Unfortunately, many of the other characters we discussed either haven't been reprinted in the US (like Sam Slade Robo-Hunter), or they're out of print (Strontium Dog).

Rogue Trooper: Tales of Nu Earth 1 ($16)
Rogue Trooper: Tales of Nu Earth 2 ($15)

A genetically-engineered soldier on his own against an endless war, the good people at IDW recently announced a new ongoing Rogue Trooper series. These collections are similar in style to the Dredd Complete Case Files.

The Complete Nemesis the Warlock, Volume 1

Put by Kieron Gillen to Matt Fraction as something along the lines of "this is how messed up what we  grew up on is", I'm chomping at the bit to devour Kevin O'Neill art that I've never seen.

Sláine : The Horned God ($18 HC)
Sláine: Warriors Dawn ($14 TPB)
Sláine: Book of Invasions Volume 1 ($16)

Described as a Celtic Conan the Barbarian, he was controversial as an addition to what was considered a sic-fi-only publication. He's proven to stay immensely popular in retrospect. I've no context for the above collections, but they're all that's available in the US. 

The Ballad of Halo Jones ($15 TPB)

A rare female main character, Alan Moore's work here has eluded me thus far, but now I have little excuse. I'm especially ashamed to have not read this, considering how highly acclaimed it is.

 The Complete Alan Moore Future Shocks ($15 TPB)

Including Abelard Snazz and all of Moore's other short stories aside from the bigger scale of both Halo Jones and D.R. and Quinch.

The Complete D.R. and Quinch ($15 TPB) 

Dredd goes across the Cursed Earth and eventually off into space to find a prophesized savior for Mega City One. We spoil a twist about this one during the show. includes , , and  and more  or $14 on iOS Newsstandincludes and more 

Alan Moore's pair of ne'er-do-well college troublemakers is all collected in one neat little trade. 

Harry 20 on the High Rock ( $13)

A wrongly accused man ends up on an orbital prison, and he's forced to survive against the odds. 

 

I'm amazed I got this show recorded and this all written. I'm sick as a dog…a Strontium Dog. 

Giant Size #27 & #28: Marvel NOW! Reading List, Omnibus Edition

The following Reading List post encompasses both "Unraveling Craziness" and "Heavy Metal Album Cover", which make up a full look at the entire Marvel NOW! line, which is half a year into its life. These episodes also feature interviews with artists Phil Noto and Jim Cheung (in his first-ever interview, according to him). Recommendations for their respective work can be found at the tail end of this post.

Unlike typical Reading Lists, these recommendations are predominantly one-line summaries of what each title is, including spoiler-free teases of the twists given to many iconic characters. The list proceeds chronologically alongside the flow of both episodes' conversation.

A significant amount of time and work goes into collecting links and compiling these posts. Even though referral revenue from the Amazon links help support the show and these posts, I always encourage you to support local comic shops, who can (generally) help you find everything you could want, including back issue special orders.

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Screen Time #39: Beyond the Physical

Jim Dalrymple (The Loop, Amplified) and Tom Hall (DOOM, Commander Keen, much more) join me to reboot my signature show.

We discuss and speculate on the fast-approaching war to be the one box to rule them all. We start by taking a look at what we each have connected to our TVs and consumption habits. Apple, Microsoft, Sony, Roku, and many more players have wildly divergent strategies.

The point regarding Apple that I'm spending a lot of brain cycles on is the question of gaming. TV and movies are already pretty fleshed out, they just need more "channels". Many of the games in iTunes' App Store either were designed for physical controllers, or come from genre that traditionally use controllers. That new Time Capsule/Airport enclosure makes me wonder yet more. The price tag on the new generation of dedicated console game systems goes from $350 to a staggering $500. There's a notable gap between the "hockey puck" price point (Roku and AppleTV) and the "aircraft carrier box" one. More on this very soon, and certainly in next week's Screen Time.

 

In this week's featured interview, I talk with Jen Linck, VP of Digital for Acorn Media, who distribute the largest library of UK TV shows and telefilms to the US. We talk about their instant channel strategy, including exclusive content from fan-favorite series like Doc Martin, Poirot (with original star David Suchet), Foyle's War, Marple, and more.

Each episode of the all-new Screen Time opens with a panel discussion, followed by the interviews that had previously been the backbone of the show. This is the version of the show I've wanted to do from the start.

 

Death of Comic Shack & Rebirth of an All-New, All-Different Giant Size

For a while, there have been two comics-focused podcasts on 5by5: Giant Size and The Comic Shack

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We cancelled The Comic Shack last night, and in the same breath, we relaunched Giant Size

I teased the cancellation/reboot on Twitter and got a pile of dismayed, upset tweets in response. Many moaned "but I liked Comic Shack better than Giant Size!"

I'm an awful person for toying with the emotions of those wonderful human beings. 

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The good news for those listeners is that Comic Shack is dead...so that its panel discussion format can merge into Giant Size and open each show.

This is the version of Giant Size I've wanted to do since the beginning, and it's how the show was originally developed. With my pal Jim starting 'Shack almost simultaneously to GS (which I wasn't aware of), I didn't want to step on his toes or "flood the market", so to speak.

Equally if not more problematic was that I needed more time and infrastructure to support the more complex, ideal Giant Size show format. This infrastructure included a regular co-host.

Except on rare occasion, that co-host is John Gholson, who has joined me for the final few Comic Shacks while we hammered out a rhythm and feel for the "All-New All-Different" Giant Size.

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Last night, we recorded the opening of Giant Size #26, in which we discussed Man of Steel and Superman origin story retellings. The Giant-Size-traditional chat with Brandon from Austin Books and Comics will get wedged in after, and the show will close with the also-regular creator/industry interview.

The logic behind this format is that the tightly-moderated panel/jumping-on-point discussion is the welcome mat, which leads into "what's cool/new/new-to-you this week", and closes with an interview with a creator whom you may or may not be interested in at first. As often as possible, the guest will be directly tied to the panel discussion. This is a dastardly trick designed to turn you into a fan of these people before you even hear their voice(s).

Extra-long interviews will get chopped, with the overage going in the After Dark feed. Each show will be under 90 minutes, ideally hitting around 75 minutes, but this will vary as we break in the new structure.

 

The goal is for all segments to be open to the widest possible audience of listeners, whether you know how many times and in what issues Jean Grey died, you hate superhero comics, or have never read a single comic book. This is the comics show I've been wanting to do since day one, and it should hopefully appeal to everyone who liked either previous show.


The goal of Giant Size remains the same: we want to bring new and lapsed readers into reading, enjoying, and discussing comics. There are some fun comics-dedicated podcasts out there already, but none of them hit this precise cross-section, nor do many (if any) seem geared toward new or non-readers.

I also think we can achieve three shows worth of content in the time usually taken up by one. 

No one needs one more podcast just like six others to listen to each week, especially one that runs two or three hours. This is something All-New and All-Different, and I hope you like it.

 

 

I mentioned that Screen Time is getting an overhaul too, right?  More soon.

The Critical Path 87 & 88: "De Gustibus" & "Siri in the Driver's Seat"

This morning, Horace and I recorded two episodes back-to-back, in an effort to catch up on being behind as well as to address the mountain of news and topics to discuss from WWDC last week.

Part 1, "De Gustibus" looks back at his first-of-its-kind AirShow event, the thrust of Apple's desktop hardware strategy and the "hardcore" Mac Pro, and a bit on Mavericks and especially iTunes Radio. 

We closed the day with Part 2 ("Siri in the Driver's Seat") focusing a great deal on iOS 7, but not with the reductive, colors-and-pixels design lens that others have over the past week. We instead look at what this overhaul means with regard to where Apple is going next, zeroing in on Siri and other bolted-in service improvements and enhancements. The next installment of our AsymCar discussion spins out of that, and we close on what iWork for iCloud really means  in the grand scheme of all things Apple.

We're recording Episode 89 this Thursday morning. There really is that much to discuss. 

Screen Time #37: Peter Weller in "Duke Ellington's Funeral"

This is a new addition to the "personal favorite episode" collection. Within minutes of the episode's posting, I got a guy compaining that we didn't warn about spoilers for The Iliad and The Odyssey.

As always, full shownote links can be found on the episode page. Below is a watching/reading/listening list of watch/read/listen-able things discussed in this week's show. This post is usually for general reference, but I actually think using the below as a binge playlist makes for a really solid Memorial Day Shut-In Weekend.

Peter Weller: PhD, and responsible for some out of a thousand faces

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Daily Grab 111: Radical Rat

My guest for both Screen Time and Giant Size this week is Kevin Munroe, who directed TMNT (2007), was lead designer/animator on Shiny Entertainment's Wild 9, and has a diverse and deep geek creative résumé. We talk about game design, animation, chasing the creative work you want to be doing, and...working directly with George Lucas.

In another 5by5 first, the recording of one creator interview show lead directly into an episode of another. I should have planned it this way. Both episodes should be up in the feed soon (subscribe to Screen Time and Giant Size if you don't already.

Munroe's Splinter in TMNT was played by the great Mako, in one of his final released performances.

Screen Time 22: Pure Game Language

iTunes link / RSS link (for other podcatchers)

5by5 site show notes

I added a blazing-fast news segment to the front end, and an equally-fast New Releases piece at the end of this episode. Let me know what you think as I continue to monkey with format.

Tom Hall has had a major impact on my creative development ever since I was in elementary school.

A nice fellow who helped set up our blazing-fast 386SX GeoWorks-brand computer put a game on it that he thought I would like. That game was Commander Keen, a platform adventure game like few others (then or since). It's available on Steam, albeit Windows-only. It's not hard to...find a way...to make all 6.5* games work on the Mac.

Tom has a big, cool new thing that he's got attached to a Kickstarter. We hoped to include that announcement in this episode, but Amazon Payments threw a wrench in our plans. That short segment of this interview will be included in next week's episode, and it'll also be posted as an After Dark attached to this episode for good measure.

 

*Keen Dreams really only counts as .5 of a whole game.

Giant Size 9: Across from Android's Dungeon

iTunes link

5by5 site

Jennifer de Guzman is Marketing & PR Coordinator for Image Comics.

She was EIC of Slave Labor Graphics for over 10 years, and has written some great editorials and gotten into some outstanding internet debates over gender equality and acceptance in the comics industry (linked on the 5by5 show page).

We finally catch back up with Brandon at Austin Books & Comics, looking back at 2012 and forward to the insanity of 2013. 

Giant Size 7: The Geometry of Magic (with Emma Ríos)

I talked with Emma Rios for a good long while (iTunes link), to the point that I didn't have space for another interview. This chat is very much worth it. The fact that English is not her first language is really not an issue, either, and she got comfortable after a while.

This discussion is a great look at the creative process and how you go from one "job" into the creative career that you really want to do.

Screen Time 17: The New Radio Theatre (with Andrea Romano)

This is my favorite show yet (subscribe in iTunes). It's long, but when talking to an artist of this stature, the length is merited and warranted. I talk with Andrea about things I haven't heard or read her discuss in any previous podcast or interview.

Andrea Romano either cast or voice directed (sometimes both) all of the following animated projects and more (not in chronological order):

Batman: The Animated Series
Animaniacs
Tiny Toons
TMNT (2012)
The Last Airbender
(and The Legend of Korra)
Ducktales
Chip & Dale: Rescue Rangers
almost all of the DC Animated movies, starting with Batman: Mask of the Phantasm on through The Dark Knight Returns
Snorks
Smurfs
Pound Puppies
ReBoot
Static Shock
Superman: The Animated Series
Justice League

There are too many more to list. She's directed Batman more times than Burton, Schumacher, and Nolan combined, and has director's shelf in my DVD library alongside Scorsese, Spielberg, Lean, and Hitchcock. In the opening minutes, we discuss exactly what a Voice Director does, and why she's this big of a deal.

The stories she tells are absolutely unreal. Here's a name you won't forget after hearing this episode:

George O'Hanlon

Don't Google him, just listen.

Giant Size 1: Baby Deadpool Tattoo

I launched a new show this week on 5by5. It features interviews with comic creators. I'm crazy for the theme music.

The first episode includes chats with these people:

Stan Lee
Co-creator of some among the most popular characters in comic book history, mostly-official Ambassador of the form, day player in Marvel movies

Humberto Ramos
Spider-fan and the penciler on the current and outstanding run of Amazing Spider-Man, whose work is truly Amazing

Hope Larson
Writer/artist who uses a manga-inspired B/W plus spot-color style, just released her excellent graphic novel adaptation of A Wrinkle In Time

Brian Posehn & Gerry Duggan
The team writing the new Marvel NOW! Run of Deadpool, which finds the merc with a mouth mowing down evil undead US Presidents

Topics include things they like to read, Star Wars, the piracy "thing", and many others!